FAQ

Welcome to our FAQ page! Here, we've compiled answers to the most frequently asked questions to assist you in your shopping experience. Can't find what you're looking for? Feel free to reach out to us at support@cocolocostore.com and we'll be happy to assist you further.

What is the return policy?

Please refer to the following return guidelines to determine the eligibility of your purchases. We offer complimentary 15-day returns for all customers. Please note that shipping fees are non-refundable. Returns can be initiated within 15 days from the day of delivery or pick-up. To qualify for a return: Items must be unused and in their original condition. Returns by mail must include all original packaging. Sets must be returned intact; individual items cannot be refunded or exchanged. Non-returnable items include: Engraved or monogrammed products. Pierced earrings
What are the shipping fees?

For Canada: Free Shipping: Orders over C$75 qualify for free shipping. Standard Shipping Fees: Orders between C$0.0 and C$20: Shipping fees are C$14.95. Orders between C$20.01 and C$74.99: Shipping fees are C$9.95. For International: Free Shipping: Orders over C$150 qualify for free shipping. Standard Shipping Fees: Orders between C$0.0 and C$20: Shipping fees are C$19.95. Orders between C$20.01 and C$149.99: Shipping fees are C$14.95.
What is the delivery time?

The delivery time for orders typically ranges from 3 to 9 days, depending on the destination and shipping method chosen. Please note that delivery times may vary based on factors such as customs processing and local postal services. For more specific delivery estimates, please contact our customer support team.